Support

Having trouble with the Verify My Product (VMP) app? Our support team responds to every message.

Reach a real person at Octane5, the team that builds and runs Verify My Product.

Common Questions

The app says my product couldn't be verified.

Email us a photo of the label or QR code along with the serial number, and we'll help you sort it out.

I'm having trouble scanning the QR code or security label.

Make sure the code isn't damaged or reflecting glare, and that your camera has permission to scan. If it still won't scan, email us the serial number printed beneath the code and we'll verify it manually.

The app won't load, or shows an error.

Email us what device and browser you're using and what happened, and we'll get it sorted.